Refund policy

🛍️ Return & Refund Policy

We want you to love your purchase! If something’s not right, we’re here to help.

✅ Eligibility for Returns

  • Timeframe: Returns must be requested within 30 days of the delivery date.

  • Condition: Items must be unused, unwashed, and in original packaging.

  • Proof of purchase: Required (order number or receipt).

  • Non-returnable items:

    • Gift cards

    • Final sale or clearance items

    • Personalized/custom products

    • Perishable goods (if applicable)

🔁 Return Process

  1. Contact us: Email michaelfoxypetco@gmail.com with your order number and reason for return.

  2. Receive return instructions: We’ll provide a return label (if applicable) and instructions.

  3. Ship your return: Send the item back within 7 days of receiving instructions.

Customers are responsible for return shipping unless the item is defective or incorrect.

 

💸 Refunds

  • Processing time: Refunds are processed within 5–10 business days after we receive the return.

  • Method: Refunds will be issued to the original payment method.

  • Partial refunds: May be granted for items not in original condition or returned late.